Welcome to our Legal & Policies page.
This section is here to help you understand the terms that guide our services, how we protect your privacy, and what you can expect when engaging with Enriching Collective.
Sections on this page:
Privacy Policy
Last updated: 14.07.2025
At Enriching Collective, your privacy matters deeply to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information.
1. What we collect
When you get in touch with us, whether that’s through a contact form, email, or booking enquiry, we may collect the following details:
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Your name
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Email address
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Phone number
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Any other information you choose to share with us
We only collect what we need to provide you with the best support possible.
2. Why we collect it
We collect your information to:
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Respond to your enquiries and bookings
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Deliver our peer support and well-being services
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Keep records for communication and planning purposes
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Share important updates about Enriching Collective (only if you’ve opted in)
We never sell, rent or share your personal information for marketing purposes.
3. How your data is stored
Your information is stored securely and accessed only by trusted members of our team. We use password-protected systems and secure platforms to protect your data.
4. Third-party services
We may use third-party tools (like website hosting platforms or email providers) to help us operate our business. These tools are required to meet high security and privacy standards.
5. Access and updates
You can request access to the information we hold about you at any time, or ask us to update or delete it. Just email us at hello@enrichingcollective.com.au
6. Your rights
Enriching Collective follows the Australian Privacy Principles under the Privacy Act 1988 (Cth). You have the right to:
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Access your personal data
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Correct inaccurate information
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Withdraw consent to be contacted
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Make a complaint if you feel your privacy has been breached
7. Questions or concerns?
If you’d like more info about how we handle your data, or if you’d like to update or remove your details, please email us at hello@enrichingcollective.com.au
Terms of Service
Welcome to Enriching Collective. By accessing and using this website, you agree to the following terms and conditions. Please read them carefully.
1. Nature of Our Services
Enriching Collective provides peer support, respite, and well-being services rooted in lived experience, not medical advice. While we are qualified professionals, we do not offer diagnosis or medical treatment. If you require medical attention, we encourage you to seek care from a registered healthcare provider.
2. Bookings & Cancellations
Appointments must be booked in advance and confirmed via email or phone. If you need to reschedule or cancel, we ask that you give at least 24 hours' notice. Cancellations with less than 24 hours' notice may incur a fee.
3. Confidentiality
Your privacy is important to us. All sessions and communication are confidential, unless there is a legal obligation or risk of harm that requires disclosure.
4. Website Use
The content on this website is for general informational purposes only. While we aim to keep it current and accurate, we make no guarantees. We reserve the right to update content at any time.
5. Intellectual Property
All content on this site, including text, logos, photos, and graphics, is the property of Enriching Collective and may not be used or reproduced without permission.
6. Respect & Safety
We are committed to creating a safe and inclusive space for all individuals. Discrimination, harassment, or unsafe behaviour will not be tolerated.
7. External Links
This site may include links to other websites for your reference. We are not responsible for the content or practices of those external sites.
Disclaimer
Enriching Collective offers compassionate peer support services guided by lived experience, professional training, and genuine care. We do not diagnose, treat, or offer medical advice.
We meet you where you're at, emotionally, physically, and spiritually, and hold space for your journey without judgement. Our role is to walk beside you, not to lead with clinical advice or replace healthcare professionals. You are the expert in your life, and we honour that.
If, at any time, your needs fall outside the scope of our services, we will support you in finding appropriate care through referrals or recommendations. Your well-being and safety are always our priority.
Respect & Inclusion
Acknowledgement of Country
We acknowledge the Traditional Custodians of the land on which Enriching Collective operates. We recognise their continuing connection to land, waters and culture, and pay our respects to Elders past and present. We honour Aboriginal and Torres Strait Islander peoples as the first healers and caretakers of this land, and commit to walking alongside them in truth, learning, and respect.
Acknowledgement of LGBTQIA+ Communities
Enriching Collective proudly welcomes and celebrates people of all gender identities, sexual orientations and family structures. We are committed to creating spaces that are inclusive, respectful and supportive for all, and we honour the strength and resilience of LGBTQIA+ individuals and families.
